Knowledge Agent is an intelligent assistant to help manage content in SharePoint. Using AI, it can help organise and manage your content, by suggesting and populating metadata, identifying outdated content and help with other site maintenance.

One of the big challenges with introducing AI into organisations is the vast amount of poorly maintained content. The effort to fix this problem can be so big, it never gets done. This is the perfect job for AI, it can do a lot of the heavy lifting far more efficiently than a human and without the need for tea breaks! Having a set of curated content that Agents can use to help answer questions will always produce a better result than using a vast swath of unstructured and poorly maintained content. My number 1 rule, reduce the scope to known good content.

Knowledge Agent is context aware, suggesting different actions depending on whether you are working at the site level or in a Library. It can help to improve the quality of the content you have, giving you and your users a better experience. Will it get it 100% right? Definitely not, but it will help a lot!

To get started ask your Administrator to Enable Knowledge Agent.

What can Knowledge Agent do?

• Suggest improvements to a site
• Help fix outdated content
• Suggest metadata on a document library
• Tag content with metadata
• Setup rules
• Create views
• Answer questions contextually based on your location

All done with natural language and in the context of your location and permissions.

Things you need to know:

• Knowledge Agent must be enabled in your Tenant (see above).
• Users must have a Microsoft 365 Copilot license.
• Knowledge Agent creates Library columns not site columns.
• Search Managed Columns must be manually created.
• Starting from 1^st November, individual sites can be enabled.

The Copilot license covers the consumption cost current. Keep an eye out for Pay-as-you-Go licensing in the future as this is already the model used for Copilot Studio agents and other consumption-based services.

Under the hood, features like Autofill columns that were originally released as part of Syntex appear to provide some of the functionality. The main difference is the feature is more accessible and doesn’t have the consumption cost, rather it requires users to be licensed. You can still use the Syntex features instead if it suits your needs better.

It is important to note that Microsoft has more than one option when it comes to unlocking knowledge in your organisation with AI. Copilot Agents in SharePoint, Copilot Studio and custom developed SPFx webparts with Azure AI services give a broad range of capabilities and something for people at every level.

Overall, this is a great new capability in SharePoint, especially for users who aren’t experts. It is great to see SharePoint right at the centre of AI strategy for content rich but often information poor organisations.